Kerry McMullin FACPME
OMGMA Past President, Administrator, Mt Hood Women’s Health PC
Brett Vandenberg CMPE
MGMA-WA President-Elect | Pediatric Associates Inc. PS
Executive Secretary, Oregon MGMA
Jeff Baird MBA CMPE
Willamette ENT & Facial Plastic Surgery
Kathy Brown CMPE
The Orthopedic & Sports Medicine Center of Oregon
Susan Curtis FACMPE
The Orthopedic & Sports Medicine Center of Oregon
Sarah K. Doxey CMPE
Practice Manager, Surgery Specialty Clinic, Providence Medical Group
Executive Director, MGMA Washington State
Lauren Harris FACMPE
Office Manager, Puyallup Dermatology
Pamela Keil FACMPE
Practice Manager, Women’s Healthcare Associates
Pete Lolos MBA, FACMPE
Vice President, Confluence Health
Andrea Petre MBA, FACMPE
Director of Internal Operations, Pediatric Associates
Quint Studer - CEO and Leadership Expert
Culture of High Performance
Our industry has always dealt with change. But the environment we’re navigating now requires change at a whole different level. We’ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency.
Quint Studer is the Founder of Studer Group and a proponent of Evidence-Based Leadership (EBL). EBL creates a culture of execution that empowers organizations to move quickly and effectively. Not only does Studer talk about it, but he has done it -working with healthcare organizations nationwide who have won multiple performance awards.
Studer was the forerunner in connecting employee engagement, leadership development, the use of analytics and strong accountability to demonstrate how each builds a sustainable culture of high performance. He currently is part of the 21st Healthcare Leadership Curriculum Task Force at Harvard Business School.
Studer’s first book, Hardwiring Excellence, is still one of the most widely read books in the history of healthcare leaders, has sold over 700,000 copies and is published in four different languages. He has written five other books with a focus on leadership, how to be a great employee and patient care. His webinars, videos, presentations and onsite training sessions have led to his being named, numerous times, as one of the most powerful people in healthcare.
Quint’s healthcare career began in a 35 bed specialty hospital and has now spanned over 29 years. He has worked as a supervisor, manager, department director, vice president, senior vice president, chief operating officer and president of a large hospital. This provided a wide array of experience in physician integration, managed care, patient care and overall operational experience in four different organizations.
Quint has always looked for better and new ways to approach problems and his research with over 31,000 healthcare leaders has led to new learning’s on how to identify gaps on performance in alignment, consistency, accountability and urgency. He has been called a ‘fire starter’ for igniting the flame in each of us to be the best that we can be and to “always” connect back to purpose.
Mary Kelly, Ph.D., CDR, USN
Executive Strategies to Improve Productivity and Lead Change
Change is difficult and most people don’t like it. How can you effectively lead the changes in the health care world? What is working? What can you do to help your peers and office cope with this changing environment? In this highly interactive and humorous session, Mary shares three core principles that every leader must know, and 7 techniques that will work immediately at home and at work.
Commander Mary Kelly, PhD is a nationally recognized and renowned economist and leadership expert specializing in improving business efficiency. A graduate of the U.S. Naval Academy Mary served 21 years on active duty in the Navy, stationed mostly in Japan, Hawaii, and the Philippines. Mary’s passion is helping people excel. Mary is the author of several best-selling books, which is helpful because her dogs enjoy organic kibble and Mary likes any wine from the Willamette Valley. Mary is cited in hundreds of publications worldwide every month, which makes her dad proud and forces her siblings to buy periodicals. Mary started writing orders at trade shows with her family’s sales business at age ten, and she has been employed (and paying taxes) since she was twelve. A frustrated comedian, Mary would like to be as funny as her friends claim she is. Mary coaches the U.S. Air Force Academy’s Equestrian Team, and she and her therapy dogs make routine visits to local hospitals and retirement homes.
Debra Wiggs, FACMPE, MGMA Board Chair
MGMA National Update
During this session, MGMA Board Chair Debra Wiggs will share updates from MGMA National, including addressing the important relationship between MGMA National and the MGMA state affiliates. She will also bring her inspiration and positive energy to share with the group. Join us for this valuable lunch session with the current leader of our national organization, who was previously board president of MGMA Washington State.
Debra Wiggs, FACMPE, MGMA Board Chair Debra has a passion for helping medical practices be effective businesses. She is currently serving as the vice president of Physician Services for St. Joseph Regional Medical Center in Lewiston, ID a ministry of the Ascension Health System. Through her 30+ year career, she has gained a wide array of medical group administration experience in large and small organizations, private, public and hospital based in both rural and metropolitan medical settings.
In addition, she serves as the vice chair of the board for MGMA; a Denver based 22,000 member professional practice management organization representing over 500,000 physicians across the US. She has a BSc degree in Healthcare Administration and is a board certified Fellow in the American College of Medical Practice Executives. She is also a certified facilitator for strategic planning and workflow design.
Debra enjoys speaking with physicians and administrators regarding the many challenges of the current health care business environment, sharing insights, tools and resources garnered throughout her career. She has presented workshops at local, state, regional and national MGMA conferences, local medical societies, and software application user group meetings on a broad range of practice management topics.
Luncheon General Session and Closing Presentation | Oregon Convention Center
Friday, May 8 - 12:00 – 1:30 PM
Dr. Steven Eastaugh
The Straight Truth on Health Care Reform
Steven Eastaugh, former health policy advisor to President Obama, will close the conference by asking and answering the following questions:
- What is really going on in the reformation of the healthcare marketplace?
- What is coming next?
- What is next with Obamacare 2.0?
- He will discuss what is coming next in the national quality strategy, getting paid for improving service quality, and the ever-evolving nature of healthcare reform. He will also discuss the “Triple Aim”-the framework developed by the Institute for Healthcare Improvement that describes an approach to optimizing health system performance.
- Improving the patient experience of care (including quality and satisfaction)
- Improving the health of populations; and
- Reducing the per capita cost of health care.
More than 4,100 healthcare managers and leaders in the United States and around the world have had their careers shaped in part by Steven R. Eastaugh, who was a professor of health economics, finance and health care management for 37 years at Cornell University and George Washington University. The author of nine books and more than 90 journal articles, Dr. Eastaugh is a nationally acclaimed speaker, consultant and agent of change who has traveled to some 36 countries as part of his health services research. From 2008 to 2009, he was health policy advisor to President Barack Obama.
Dr. Eastaugh currently is a consultant and speaker based in Washington DC. His main research interests include health finance and economics, capital budgeting, financial ratio analysis, profitability and liquidity, cost benefit and cost effectiveness, and technology assessment.
Steven Eastaugh received his BA and MA from Harvard, and a doctorate in public health from the Johns Hopkins School of Public Health.
Wednesday, May 6 | 10:00 AM –2:30 PM (lunch included)
I. Mastering Excel: Tips and Tricks for Medical Practice Managers
Nate Moore, CPA, MBA, FACMPE speaks, consults, records, and writes about business intelligence in medical practices throughout the country. His presentations consistently receive top marks as powerful, entertaining tools that can be used in the clinic immediately. Nate’s first book, Better Data, Better Decisions: Using Business Intelligence in the Medical Practice, co-written with Mona Reimers, was recently published by MGMA. Nate’s consulting focuses on using SQL to mine and leverage medical practice data into actionable knowledge. Nate creates a series of powerful Excel Videos at mooresolutionsinc.com demonstrating how to use Excel in a medical practice. Excel Videos have been viewed thousands and thousands of times by practice managers across America. Nate also moderates the Excel Users MGMA Community, the online resource for practice administrators to collaborate about Excel.
II. Lean Six Sigma White Belt Certification
Owen Dahl is a principal of Owen Dahl Consulting, in The Woodlands, Texas and the author of Think Business – Medical practice quality, efficiency and profit – a guide to applying business fundamentals to the practice of medicine. His second book is an eBook complete with template, Medical Practice Disaster Planning Guide. He also is the contributing author of the popular book Lean Six Sigma for the Medical Practice. Owen has 47 years experience in consulting, running a medical billing service and managing medical practices. He is also an independent consultant with the Medical Group Management Association, MGMA. He often speaks on issues related to the entire revenue cycle. Prior to establishing his independent consulting firm, Owen was a hospital administrator. More recently, he was the Chief Executive Officer of SALCO management, a New Orleans, LA company that grew from one oncology client to over 11 clients with 65 physicians directly managed by the firm. SALCO was selected as one of the top 10 places of employment in New Orleans in 2003-04. Owen’s passion for education inspired him to become an adjunct professor at the University of New Orleans and the University of Houston. Owen received his Bachelors degree in Hospital Administration at Concordia College, Moorhead, MN and his Master’s from the University of Northern Colorado. He recently achieved his Lean Six Sigma Master Black Belt through Villanova University.
III. ABCs for New Practice Managers
Lisa Marsh is the founder of Sound Medical Consulting, a consulting firm that helps medical practices, community health centers, and hospitals address the challenges of decreasing revenue, practice management issues and growth. Lisa brings to her clients 27 years of experience in the healthcare industry. Her honest and direct approach in addressing client needs has helped Lisa gain wide recognition as a skillful designer of medical practice management solutions. Lisa draws on her understanding of organizational dynamics, medical/legal issues, accounting procedures, and medical culture to build customized, results-oriented action plans. Her experience working with groups and organizations of varying size and complexity has demonstrated the key role that effective communication plays in improving outcomes for medical practices.
IV. ACMPE Workshop
Susan Curtis, FACMPE (left) and Lauren Harris, FACMPE (right) are the ACMPE Forum Representatives for Oregon MGMA, and MGMA Washington State respectively.
Gary Alton | Managing Partner, Employee Benefits Division, The Partners Group
Courtni Dresser | Assoc. Dir, Government Relations, Oregon Medical Association
Philip E. Dyer, CIC | Senior VP, Healthcare Mgmt Services, Kibble and Prentice
Ron Hofeldt | Director of Physician Affairs, Physicians Insurance
Warren Johnson | ScribeX
Kathryn Kolan, Esq. | Director of Legislative, Regulatory and Legal Affairs, WSMA
Lori Laubach, CPC | Principal, Moss Adams LLP
Patti Lind MA | Communications Consultant, Lind Consulting Group
Lisa Marsh |President, Sound Medical Consulting LLC
Tracy Maxwell | President, Maxwell IT Company
Curtis Mayes | Principal, CliftonLarsonAllen
Jennifer McLaughlin | Government Affairs Representative, Eastern and Western Sections, MGMA
Kim McNeish, CPC, CHC | Senior Manager, Moss Adams
Laurie Morgan | Consultant/Partner, Capko & Morgan
Melissa Parkerton | Director, Early Discussion and Resolution, Oregon Patient Safety Commission
Jaqueline Reece, RN, BSN | Providence Health & Services, OR
Martie Ross | Principal, PYA
Leslie Ruminski, MSW | Organizational Readiness, Providence Health & Services, OR
Robin Shapiro | President and COO, Allied Health Advocates LLC
Randy Sutton | Partner, Saalfeld Griggs Law
Jaime Verkamp | Managing Partner, (e)Merge
Debra Wiggs, FACMPE | Board Chair, MGMA
This program is eligible for American College of Medical Practice Executive (ACMPE) credit hours. To apply this program toward your ACMPE continuing education requirement, simply calculate the total number of clock hours you spent in educational sessions and enter your hours online in the My Transcript area of www.mgma.com. Please note that OR and WA MGMA staff do not keep track of your hours.
While no other accredited CME or CE hours have been arranged for this meeting, a general certificate of attendance will be available for you on the meeting e-syllabus to download and self-apply for credit with your professional organizations.