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Speakers

Keynote Speakers

Conference Opening Session

Sunday, May 15 3:00–5:00pm

Extreme Leadership: Your Radical Leap Forward at Work and Beyond

Steve Farber Photo

Steve Farber

Best-Selling Author of The Radical Leap and a Sought-After Leadership Coach

In this chaotic and extreme age, business leaders must demonstrate an unprecedented level of passion, determination, foresight, dedication, and fear-lessness. In this wildly popular speech that is based on the book named as one of “The 100 Best Business Books of All Time,” leadership speaker Steve Farber shows audiences how to use the LEAP framework – Love, Energy, Audacity and Proof to radically improve their organization and their lives. In this energetic and insightful program, leaders discover how to:

  • Harness fear and use it to their advantage
  • Use the power of the heart to achieve the extraordinary at work
  • Inspire themselves and others to change the world they live in
  • Earn customers’ and employees’ love and loyalty
  • Keep themselves and others passionately engaged in the work at hand—even in troubled or difficult times

Steve Farber is listed as one of Inc’s “Global Top 50 Leadership and Management Experts,” Steve Farber has shaken up and re-defined what it means to be a leader of substance, significance, and success. He is one of the world’s most in-demand leadership speakers and executive coaches and the best-selling author of three ground-breaking books. His third book, Greater Than Yourself: The Ultimate Lesson In Leadership, was a Wall Street Journal and USA Today best-seller. His second book, The Radical Edge: Stoke Your Business, Amp Your Life, and Change the World, was hailed as “a playbook for harnessing the power of the human spirit,” and his first, The Radical Leap: A Personal Lesson in Extreme Leadership – now out in its 10th anniversary edition, is already considered a classic in the leadership field. It received Fast Company’s Readers’ Choice Award and was recently named one of the “100 Best Business Books of All Time.”

Farber shares deeply thought-provoking and eminently practical leadership techniques and tips. Whatever the audience, his voice is always humorous, poignant, and original and his speeches inspiring and entertaining. No matter what is challenging an organization—improving customer service, coping with change, inspiring transformation, improving corporate culture, recruiting and retaining great talent, building teamwork, fostering innovation—it all comes down to leadership. Farber’s “Extreme Leadership” framework is a new and vital paradigm for this exciting – and challenging – business environment. Coaching and inspiring leaders at all organizational levels is Farber’s passion, and he does so with a style that is part strategist, part social commentator, and all energy.

Monday Opening General Session

Monday, May 16 8:00–9:15am

How to Say ANYTHING to ANYONE: Setting Expectations for Powerful Working Relationships

Shari Harley Photo

Shari Harley

Founder and President, Candid Culture

You have a request for one of your co-workers but don’t know how to say it, so you don’t say anything. A project you worked on for six months has become a black hole. There is no information about the status. You’re frustrated, but you don’t say anything. Two employees aren’t working well together. It’s impacting the atmosphere in the office. You don’t know what to say, so you don’t say anything. Speaking up when we are frustrated is hard and, as a result, most of us don’t. Instead, either we tell other people (aka gossip) or we say nothing, and relationships become strained. You can say anything to anyone and have it be easy. You just need to lay the ground work to do so, and most of us don’t.

  • Build trust in all of your business relationships, making it easier to say hard things
  • Find out what the people you work with need from you, so you don’t have to guess
  • Tell others what you need, making it more likely that your needs are met.

Shari Harley, author of the book How to Say Anything to Anyone, is known globally as an engaging, funny, content-rich business speaker. Her international training firm, Candid Culture, is making it easier to tell the truth at work. Shari is bringing candor back to the workplace. A former HR practitioner and operations leader, Shari’s practical approach has led her to speak and train in Singapore, Thailand, Malaysia, India, Dubai and Australia. From ‘Making Meetings Work’ and ‘Delegating Better’ to ‘Managing Your Career’ and ‘Saying Anything to Anyone,’ Shari’s tips are sure to delight and inform in a real, direct and very funny way. Watch videos and learn more about Shari at www.candidculture.com.

Monday Lunch Session

Monday, May 16 12:30–1:30pm

Enjoy The Ride™

Steve Gilliland Photo

Steve Gilliland

Member of the Speaker Hall of Fame, Master storyteller and brilliant comedian

A blueprint for getting the most out of life, Enjoy The Ride™ is a hilarious and brilliantly conceived keynote that causes people to examine where they are personally and professionally. It lifts people up and inspires them to evolve and appreciate, rather than simply maintain and exist.

The three key points in this presentation are:

  • Check Your Passion: Love what you do; never forget why you do it
  • Cure Your Destination Disease: Live more for today, less for tomorrow & never about yesterday
  • Refocus Your Attention: Decide what’s important & never take it for granted

Takeaway Message – If you want to achieve true success and fulfillment, you must first discover an enthusiasm for your work and personal life. Decide where you are heading, get on the bus, choose the right seat and Enjoy The Ride™

Steve Gilliand, a member of the Speaker Hall of Fame, is one of the most in-demand and top-rated speakers in the world. Recognized as a master storyteller and brilliant comedian, he can be heard daily on SiriusXM Radio’s Laugh USA and Blue Collar Radio. Steve speaks to more than 250,000 people a year and influences the lives of millions through his keynote speeches, books, CDs and DVDs.

Steve Gilliland is a prolific, accomplished author, evidenced by four of his books- Detour, Enjoy The Ride, Hide Your Goat and Making a Difference — perennially making the publisher’s best seller list and his being named Author of the Year. He was also recognized by Who’s Who for Speakers and Business Professionals.

He built a multimillion-dollar company from the ground up on the same philosophy he expounds to his audiences: If you continually learn more about your company, your industry, your customer and yourself, you will always be a leader. You will be purpose-driven rather than process-driven, and you will make a difference.

Tuesday Opening Session

Tuesday, May 17 8:00–9:10am

Change Management

Kelly Wyngarden Photo

Kelly Wyngarden

Senior Vice President, SkyeTeam, a global leadership development and human resources consulting firm

Change can create significant challenges and displacements in organizations due to the difficulty of many individuals and groups being able to adapt to change. Whether change is incremental or transformation, organizational success and survival is dependent on the ability of leaders and employees to respond to and manage the change well. Leaders are a critical component on not only setting the vision for change but for guiding and leading the process so that the change effort is a success.

  • Delineate the differences between change and transitions
  • Identify six key competencies of resiliency and their relationship to managing change well
  • Transitions Model and the leaders role
  • Addressing enemies of change: resistance and complacency
  • Acquire models of organizational and change effectiveness
  • Utilize tools to facilitate teams through change

Kelly Coyle Wyngarden, Senior Vice President with SkyeTeam, a global leadership development and human resources consulting firm dedicated to building successful organizations by focusing on how business gets done. Kelly has been providing customized organizational development services to organizations for the past 20 years. She works closely with leaders and organizations to strengthen their internal capacity, navigate complex relationships, and manage change. Kelly has a strong collaborative approach and facilitation style building strong relationships while maintaining a focus on results and impact.

She designs and facilitates comprehensive, integrated leadership academies within organizations increasing the level of excellence and performance for the individual leader and the organization as a whole. She was a senior facilitator in Mountain States Employers Council’s Executive Leadership Program and Co-lead the Organizational Development Certificate program for over six years. Kelly facilitates cultural assessment, integration and transformation using the Denison Culture Assessment and a wide variety of additional techniques. She is a skilled facilitator of meetings, team-buildings, group level assessments / interventions and new manager transition meetings as well as designed and delivered over 1600 training courses on a wide variety of content areas.

Tuesday Lunch / Closing Session

Tuesday, May 17 12:45–2:15pm

Gen Y: The New Physician, Employee and Patient Opportunity for Your Organization

Kyle Matthews Photo

Kyle Matthews

Practice Administrator

For years we have discussed the behaviors and values of the so-called Generation Y, or Gen Y, the demographic cohort whose members are now becoming our physicians, employees and patients. On the physician/employee side, misidentifying the unique needs of this group can lead to increased turnover, lower employee satisfaction and even lawsuits. Among patients, ignoring Gen Y demands can result in decreased patient satisfaction and, ultimately, lost loyalty to the practice. This session will identify the unique needs of Gen Y and will feature role-play activities to help participants better understand the real world of Gen Yers in specific scenarios. Attendees will interact with a Gen Y practice executive to identify what works, critique current communication methods and integrate new management methods into their organizations to meet the needs of this critically important audience.

Kyle Matthews, Practice administrator, volunteer, pilot, and millennial are all words that summarize Kyle. In 2008, he started working for CardioVascular Associates of Mesa (CVAM). He also served one term as Chief Operating Officer of Cardiovascular Management of Phoenix which has brought together 12 practices and over 100 physicians into a consortium of cost-savings, strategy and quality management. Kyle is very active in MGMA having served as Treasurer, President-Elect and President of Arizona MGMA and Western Section Liaison. In 2015, he became a member of the MGMA Board of Directors. When away from the office, Kyle can be found chasing around one of his 2 Shiba Inus or up in the sky as a private pilot flying out of Chandler, Arizona.

Pre-Conference Workshops

Sunday, May 15, 2016

8:00 am – 3:00 pm

Note: 7 hour class including a working lunch

1 – Lean Six Sigma

MGMA Yellow Belt Certification
Owen Dahl Photo

Owen Dahl

Principal, Owen Dahl Consulting

The program objectives:

  • To improve the ability to communicate Lean Six Sigma concepts
  • To build on the Voice of the Customer
  • To identify improvement projects within their medical practice, relate practice goals to these concepts - these projects include fixes but also consider new programs to address our changing health care world
  • To develop or refine a project charter
  • To gain an understanding of key tools for use in improvement projects
  • To gain an understanding of the root causes of issues in the medical practice

Prerequisites for attendees:

  • White belt or
  • Another program presented at an MGMA meeting or
  • Another industry certification

The program content and agenda:

  • Six classroom hours plus a one hour working lunch
  • Lecture and discussion, introducing the principles
  • Case study analysis and presentation
  • Follow up project with application to the work environment

The program evaluation:

  • Participant will complete a 20 question multiple choice assessment

Registration and participation includes:

  • Participants will receive a certificate of completion for the Lean Six Sigma Program – MGMA Yellow Belt Certificate
  • Participants will receive seven hours of CMPE credits

Owen Dahl is a principal of Owen Dahl Consulting, in The Woodlands, Texas and the author of Think Business – Medical practice quality, efficiency and profit – a guide to applying business fundamentals to the practice of medicine. His second book is an eBook complete with template, Medical Practice Disaster Planning Guide. He also is the contributing author of the popular book Lean Six Sigma for the Medical Practice and the soon to be published Integration of Behavioral Health Into Medical Homes: A Rapid Implementation Guide. Owen has 48 years experience in consulting, running a medical billing service and managing medical practices. He is also an independent consultant with the Medical Group Management Association, MGMA. He often speaks on issues related to strategic planning, Lean and Six Sigma, culture, human resource management and the revenue cycle. Prior to establishing his independent consulting firm, Owen was a hospital administrator. More recently, he was the Chief Executive Officer of SALCO management, a New Orleans, LA company that grew from one oncology client to over 11 clients with 65 physicians directly managed by the firm. SALCO was selected as one of the top 10 places of employment in New Orleans in 2003 and 2004, Katrina stopped the trend! Owen’s passion for education inspired him to become an adjunct professor at the University of New Orleans and the University of Houston. Owen received his Bachelors degree in Hospital Administration at Concordia College, Moorhead, MN and his Master’s from the University of Northern Colorado as well as work at NOVA Southeastern University. He recently achieved his Lean Six Sigma Master Black Belt through Villanova University.

10:00 am – 2:30 pm

Note: 4.5 hour class including a working lunch

2 – Building Blocks for Effective and Efficient Practice Management

Debra Wiggs, FACMPE Photo

Debra Wiggs, FACMPE

Partner and Senior Principal Consultant with V2V Management Solutions

This workshop is designed to provide a look at some of the fundamental skills and tools needed to ensure efficient and effective operations.

The content will review three primary objectives:

  1. Performance management:
    • Understand the impact of clarity and accountability on productivity
    • Identify ways to improve workflow and productivity
    • Create an assessment plan to evaluate the practice workflow
    • Identify tools and steps toward applying proficiencies
    • Discuss the impact of communication process on leadership
    • Discuss importance of planning, accountability, and delegation
  2. Benchmarking and Budgeting: Benchmarking is the exercise used by management to evaluate various aspects of a process in relation to “best practices” using internal or external resources as a reference. This presentation will provide the inexperienced “benchmarker” a review of the concept and methods to begin utilizing this important financial resource within your practice.
    • Why is it important to benchmark?
    • Tools to gather
    • Where to focus efforts
    • Setting your goals
  3. Critical Skills – Focus is on the basics:
    • Review medical practice alphabet (ICD-10, RBRVS, HIPAA, ACO, PQRI, MU1,2,3) and what that means to the practice manager
    • Strategic planning – build a road map
    • Resources for continued success

Debra Wiggs has a genuine passion for helping medical practices operate as effective, innovative businesses. Currently, Debra is a Partner and Senior Principal Consultant with V2V Management Solutions and is currently serving as interim Executive Director for Mt. Baker Kidney Center, Bellingham, WA. Through her career, she has earned a solid reputation of successfully guiding physicians and healthcare systems as they navigate the daunting challenges of healthcare delivery. Debra gained her expertise through an intentional journey in medical group administration experience, serving in executive leadership and management roles for large, small, private, public and hospital-based ambulatory care organizations, in both rural and metropolitan settings.

Debra currently serves as the immediate past chair of the national MGMA Board of Directors, an Englewood, Colo.-based 33,000 member professional practice management organization, representing more than 500,000 provider group practices across the U.S. In addition to her Bachelor of Science degree in Healthcare Administration, Debra is a board certified Fellow in the American College of Medical Practice Executives and a certified facilitator for strategic planning and workflow design.

Drawing from her diverse expanse of expertise, Debra is adept at speaking about a broad range of practice management topics to a wide variety of groups. She has presented workshops at local, state, regional and national MGMA conferences, as well as local medical societies, and software application user group meetings.

10:00 am – 2:30 pm

Note: 4.5 hour class including a working lunch

3 – Physician Compensation Plans: Past, Present, and Future

Jeffrey B. Milburn, MBA, CMPE Photo

Jeffrey B. Milburn, MBA, CMPE

MGMA Partner Consultant

Organizations often benefit from outside assistance in dealing with this complex, sometimes emotional and potentially disruptive topic. Few issues have the potential to cause greater conflict in a medical group than its physician compensation/income distribution system. Based on your specific concerns, we utilize individual and organizational participation to develop compensation systems that are consistent with your practice goals.

  • Identify your current compensation plan’s strengths and weaknesses
  • Benchmark current and proposed plans against market and peer group performance
  • Develop alternative structures
  • Match incentives to organizational goals
  • Provide you with alternative structures, measurement metrics and facilitate decision-making

Jeffrey B. Milburn, CMPE has more than 25 years of healthcare management experience, formerly the senior vice president and interim chief executive officer of a 90-physician multispecialty group. He has served as a chief financial officer and held responsibility for his organization’s payer contracting and management. Prior to entering the healthcare field, he worked for 10 years in the commercial banking and finance field.

Jeff has presented programs and workshops on a variety of healthcare topics and provided editorial assistance on a number of publications related to healthcare financial management. He is the recipient of the 2007 ACMPE Edward B. Stevens Article of the Year Award for his article, “Mining for gold: Extract revenue from unprocessed claim denials”.

10:00 am – 2:30 pm

Note: 4.5 hour class including a working lunch

4 – ACMPE Workshop

Susan Curtis, FACMPE Photo

Susan Curtis, FACMPE

Oregon MGMA, ACMPE Forum Representative
Lauren Harris, FACMPE Photo

Lauren Harris, FACMPE

MGMA – ACMPE Advancement Committee
Jay Johnson, MA, FACMPE Photo

Jay Johnson, MA, FACMPE

Washington MGMA, ACMPE Forum Representative

The American College of Medical Practice Executives (ACMPE) is the standard-setting and certification body of MGMA. Earning board certification and Fellowship through ACMPE is one of the best professional decisions you can make as a group practice administrator. The Certified Medical Practice Executive (CMPE) credential validates and verifies your expertise and experience in medical practice management and reflects the knowledge and skills necessary for success. This workshop provides an in-depth understanding of the ACMPE board certification requirements, process, study methods, and preparation for the examination along with materials to assist you in the process. This will include sample questions from the objective and essay exams along with study techniques and tips for the certification exam. Fellow status (FACMPE) is the highest level of distinction you can earn in the medical practice management profession through MGMA. The professional papers portion of this presentation will include instruction and handouts on how to complete your professional paper for your Fellowship. You will leave the workshop with tools and hopefully a topic in mind for a Fellowship paper. Connecting with mentors and other attendees in this workshop will give you readily accessible resources and assistance in this journey.

Breakout Sessions 1A - D

Monday, May 16 — 10:00 am – 11:00 am

Monday, May 16 — 10:00 am – 11:00 am

1A – JUST SAY IT! Making ANY Conversation Easy

Shari Harley Photo

Shari Harley

Founder and President, Candid Culture

Giving feedback is challenging for everyone. No one wants to hear that she isn’t doing a good job. And thus no one wants to tell her. Telling your boss you’re frustrated or aren’t hitting your targets can be even more difficult, and thus many of us say nothing. Worse is that most feedback, positive or negative, is useless because it’s vague.

Get a simple formula to make even the most difficult conversations easier. Conversations will be short, specific and to the point. They won’t be personal. They will be actionable. You’ll be able to say what you want to say, when you want to say it, in a way that people can hear you and take action.

Shari Harley, author of the book How to Say Anything to Anyone, is known globally as an engaging, funny, content-rich business speaker. Her international training firm, Candid Culture, is making it easier to tell the truth at work. Shari is bringing candor back to the workplace. A former HR practitioner and operations leader, Shari’s practical approach has led her to speak and train in Singapore, Thailand, Malaysia, India, Dubai and Australia. From ‘Making Meetings Work’ and ‘Delegating Better’ to ‘Managing Your Career’ and ‘Saying Anything to Anyone,’ Shari’s tips are sure to delight and inform in a real, direct and very funny way. Watch videos and learn more about Shari at www.candidculture.com.

Monday, May 16 — 10:00 am – 11:00 am

1B – The March to MIPS: Implementing Medicare’s New Merit-Based Incentive Payment System

 Presented by: Physicians Insurance A Mutual Company
Graham Fox Photo

Graham Fox

Senior Manager, Pershing Yoakley & Associates, PA

Effective January 1, 2019, the Merit-Based Incentive Payment System (MIPS) will replace current Medicare physician value-based purchasing programs.

Get a simple formula to make even the most difficult conversations easier. Conversations will be short, specific and to the point. They won’t be personal. They will be actionable. You’ll be able to say what you want to say, when you want to say it, in a way that people can hear you and take action.

This session will explain key elements of MIPS:

  • Timeline for implementation
  • Calculation of individual composite scores
  • Payment adjustments based on composite scores
  • Broader impact of composite scores
  • Participation in qualifying alternative payment models
  • What to do today to prepare for MIPS

Graham Fox specializes in physician practice/health system integration and has held multiple senior leadership roles in both nonprofit systems and academic medical centers. Graham has led numerous projects in organizational development, operational efficiency, and physician compensation redesign, as well as physician integration, mergers and acquisitions, and practice startups and turnarounds. In addition, he is well-versed in physician employment agreement negotiations.

Graham is a Fellow with the American College of Healthcare Executives (FACHE). He is Treasurer of the Dalton Education Foundation and is on the Executive Leadership Team for the Dalton Heart Ball with the American Heart Association.

Graham earned a Bachelor of Art in Biology/Psychology from Middlebury College and a Master of Public Health in Health Policy and Management from Emory University, Rollins School of Public Health.

Monday, May 16 — 10:00 am – 11:00 am

1C – Scheduling Optimization: Appointment Scheduling and No-Show Management

Elizabeth Woodcock, MBA, FACMPE, CPC Photo

Elizabeth Woodcock, MBA, FACMPE, CPC

Principal, Woodcock & Associates

Are your patients constantly complaining that they can’t get in to see you? Is every day a desperate attempt simply to hold the wait times down to a “reasonable” amount of time? Do you just “squeeze in” patients with urgent needs? Is your OR volume going down because you can’t seem to manage your clinic? Does every day start late? Are you losing money because of no-shows? Learn new methods for scheduling appointments and managing your appointment no-shows. This is the session for you if you want to optimize your schedule and increase your profit margins.

Get a simple formula to make even the most difficult conversations easier. Conversations will be short, specific and to the point. They won’t be personal. They will be actionable. You’ll be able to say what you want to say, when you want to say it, in a way that people can hear you and take action.

Elizabeth Woodcock is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations for more than 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 200,000 physicians and managers. In addition to her popular email newsletters, she has authored 15 best-selling practice management books, and published dozens of articles in national healthcare management journals.

Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania. A mother of three children, she is an avid scuba diver, and a Crossfit fanatic.

Monday, May 16 — 10:00 am – 11:00 am

1D – Better Health and Lower Costs for Patients with Complex Needs

Graham Fox Photo

Dr. Tanveer Bokhari, MBBS

A review of the foundations of the Institute for Healthcare Improvement’s (IHI) Better Health Lower Cost (BHLC) program implemented by several groups throughout the United States and Canada. A focus on improving the delivery systems, i.e. optimizing them to provide high-quality care to patients, by implementing the Triple-Aim (TA) model. The presentation will show that by improving the overall quality-of-care we can mitigate the [business] risks which have increased in the present healthcare environment. Today’s challenge: To meet the goals of TA, by using resources available within the Macro-System, and where necessary building additional capacity.

Dr. Tanveer Bokhari received his MBBS degree from the University of Punjab and completed his residency in General Medicine & General Surgery. He has completed an Executive course on strategies for the evolving health care market place from Harvard School of Public Health (HSPH) and worked with the HSPH’s ECPE program to implement a Leadership Development program for IPA physicians - https://ecpe.sph.harvard.edu/successstory.cfm?story=Portland-IPA-Custom-Program

He was most recently the Director of Quality Improvement at Portland InterHospital Physician Association, an IPA with over 2,800 clinical providers. His responsibilities included developing strategies to manage risk for Medicare Advantage population in Portland/Newberg Oregon; he has participated in the National Collaborative, sponsored by the IHI, “Better Health Lower Costs.” He has also served on the Oregon Health Policy Board’s Outcomes, Quality and Efficiency Metrics workgroup [for CCO implementation].

Dr. Bokhari, has Presented at several National Forums: cHealth Innovations Symposium [How to design eMeasure (2013) & How to Develop a Physician Leadership Program (2014)]; IHI National Conference [Role of eMeasures in Qulaity Improvement]; IHI Better Health Lower Cost Collaborative [Develop a Care-Coordination Model for Complex Patients]; HIMSS Oregon [Develop a Population Health Registry].


Breakout Sessions 2A - D

Monday, May 16 — 11:05 am – 12:05 pm

Monday, May 16 — 11:05 am – 12:05 pm

2A – Employment Law – Part 1: You Said What? A Medical Administrator’s Guide to the Do’s (& Don’ts) of Managing ADA & Family Leave Issues

Randall Sutton | Lawyer Photo

Randall Sutton | Lawyer

Saalfeld Griggs, PC
Business Litigation & Employment Law

The goals and legal protections of the ADA and family leave laws are very different. Managing these issues requires administrators to walk a fine line that can defy common sense. Although these laws require engagement with the employee, being too curious or too helpful can backfire. Managing the mental and physical health issues of providers can be especially difficult, given the clinic’s conflicting interests in patient safety, clinic reputation, shareholder productivity/compensation, and employment law compliance. Through use of sample problems, this interactive session will discuss best practices for effectively managing provider and staff health and disability issues.

Randall Sutton is a partner with the SAALFELD GRIGGS law firm in Salem Oregon. Randall leads the law firm’s Employment Law & Litigation practice and is a member of the firm’s Health Law Practice Group. The firm serves a large number of medical practices and hospitals across the Pacific Northwest.

Randall advises and handles employment and business litigation matters for medical groups. With more than 20 years of law practice, he is an experienced litigator who is highly regarded for his employment law expertise. Randall is rated AV Preeminent by his peers in the Martindale-Hubbell directory. He is also listed in Best Lawyers in America for the practice area of Employment Law – Management, and has been recognized by Chambers USA as a Leader in the field of Employment Law.

A frequent public speaker on employment legal issues, Randall began his career working as a human resources professional. He served for many years as the Oregon Legislative Director for the Society for Human Resource Management (“SHRM”), and was the 2012 Director of the SHRM Oregon State Council. Randall provides input on legislative issues of importance to employers through his service on the Associated Oregon Industries Employment Practices Steering Committee. He is pleased to have served his community as a past Board President of the Job Growers tri-county workforce investment board.

Monday, May 16 — 11:05 am – 12:05 pm

2B – Washington Connection – MGMA National

Mollie Gelburd Photo

Mollie Gelburd

Associate Director, Government Affairs

This update will provide timely information on the status of pertinent healthcare issues under consideration by Congress and federal regulatory agencies. Attendees will learn about recent legislative and regulatory developments affecting medical groups, gaining a deeper understanding of these changes and their impact on the day-to-day activities of medical group practices. Additionally, attendees will learn what resources are available to clarify these federal initiatives. This presentation will help you identify how legislative and regulatory initiatives affect your daily work, learn about new or pending policy changes, and describe the resources available to assist you.

Mollie Gelburd serves as a member liaison for MGMA Government Affairs and has broad expertise in the details of federal legislative and regulatory issues, and their impact on group practices. She coordinates Association grassroots efforts and is a frequent speaker at MGMA state and national meetings. Previously, she worked as an attorney advisor in the Office of Appellate Operations at the Social Security Administration, where she was responsible for advising on the legal and factual accuracy of disability determinations and drafting decisions on behalf of administrative appellate judges. Mollie earned a law degree from The Catholic University of America, Columbus School of Law and a bachelor’s degree in political science from Radford University.

Monday, May 16 — 11:05 am – 12:05 pm

2C – Maximizing Patient Collections

Elizabeth Woodcock, MBA, FACMPE, CPC Photo

Elizabeth Woodcock, MBA, FACMPE, CPC

Principal, Woodcock & Associates

In the era of consumer-driven health care, more financial responsibility is in the hands of the patient -- and it’s up to you to collect from them. Industry research reveals that more than 80 percent of self-pay bills are never collected, and more than 50 percent of patient responsibility after insurance ends up as bad debt as well. Come to this breakout session to avoid bad debt sinking your practice into real debt. Learn everything your practice needs to know to maximize your patient collections performance. Discover how pre-visit processes can improve collections and how to structure them, how to improve time of service collections and eliminate billing altogether, tips for improving patient collections after the service is complete, and advice for holding your collection agency accountable.

Discover new ways to collect what patients owe – from writing collection letters that get results to improving the effectiveness of your patient statements. You’ll come away from this breakout session armed with Elizabeth’s array of tools you can use to improve patient collections-- and boost your practice’s bottom line.

Elizabeth Woodcock is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations for more than 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 200,000 physicians and managers. In addition to her popular email newsletters, she has authored 15 best-selling practice management books, and published dozens of articles in national healthcare management journals.

Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania. A mother of three children, she is an avid scuba diver, and a Crossfit fanatic.

Monday, May 16 — 11:05 am – 12:05 pm

2D – Physician Relations – Managing Your Boss

Owen Dahl Photo

Owen Dahl

Principal, Owen Dahl Consulting

We will discuss the issues surrounding the four generations, the physician mentality - how they approach patients AND management AND employees AND management. There are many issues the experienced managers have encountered but new techniques may help. The new manager will benefit from sharing ideas. All will become more familiar with the global as well as internal aspects. Improved leadership, management, planning, operations, finance, clinical relationship to the business side all are part of the expected outcome.

Mollie Gelburd is a principal of Owen Dahl Consulting, in The Woodlands, Texas and the author of Think Business – Medical practice quality, efficiency and profit – a guide to applying business fundamentals to the practice of medicine. His second book is an eBook complete with template, Medical Practice Disaster Planning Guide. He also is the contributing author of the popular book Lean Six Sigma for the Medical Practice and the soon to be published Integration of Behavioral Health Into Medical Homes: A Rapid Implementation Guide. Owen has 48 years experience in consulting, running a medical billing service and managing medical practices. He is also an independent consultant with the Medical Group Management Association, MGMA. He often speaks on issues related to strategic planning, Lean and Six Sigma, culture, human resource management and the revenue cycle. Prior to establishing his independent consulting firm, Owen was a hospital administrator. More recently, he was the Chief Executive Officer of SALCO management, a New Orleans, LA company that grew from one oncology client to over 11 clients with 65 physicians directly managed by the firm. SALCO was selected as one of the top 10 places of employment in New Orleans in 2003 and 2004, Katrina stopped the trend! Owen’s passion for education inspired him to become an adjunct professor at the University of New Orleans and the University of Houston. Owen received his Bachelors degree in Hospital Administration at Concordia College, Moorhead, MN and his Master’s from the University of Northern Colorado as well as work at NOVA Southeastern University. He recently achieved his Lean Six Sigma Master Black Belt through Villanova University.


Breakout Sessions 3A - D

Monday, May 16 — 1:35 pm – 2:35 pm

Monday, May 16 — 1:35 pm – 2:35 pm

3A – Employment Law – Part 2: Winning the Employment Case Before it Begins – Effective Practices for Managing Work Performance & Termination

Randall Sutton | Lawyer Photo

Randall Sutton | Lawyer

Saalfeld Griggs, PC
Business Litigation & Employment Law

Not every disgruntled or terminated employee sees a lawyer or sues the clinic. How an employee’s performance issues are managed directly impacts whether the unhappy employee will seek out or retain a lawyer. In the event of a lawsuit or administrative complaint, effective documentation and management of substandard performance can help win an employment case before it gets to trial. Unfortunately, your providers and supervisors are the source of (and cure for) the most serious employment law claims, so it’s critical that they are effectively trained and managed. In this interactive session, we will discuss best practices that will increase your comfort level when managing or terminating problem employees, while minimizing the risk that the former employee will successfully sue the clinic.

Randall Sutton is a partner with the SAALFELD GRIGGS law firm in Salem Oregon. Randall leads the law firm’s Employment Law & Litigation practice and is a member of the firm’s Health Law Practice Group. The firm serves a large number of medical practices and hospitals across the Pacific Northwest.

Randall advises and handles employment and business litigation matters for medical groups. With more than 20 years of law practice, he is an experienced litigator who is highly regarded for his employment law expertise. Randall is rated AV Preeminent by his peers in the Martindale-Hubbell directory. He is also listed in Best Lawyers in America for the practice area of Employment Law – Management, and has been recognized by Chambers USA as a Leader in the field of Employment Law.

A frequent public speaker on employment legal issues, Randall began his career working as a human resources professional. He served for many years as the Oregon Legislative Director for the Society for Human Resource Management (“SHRM”), and was the 2012 Director of the SHRM Oregon State Council. Randall provides input on legislative issues of importance to employers through his service on the Associated Oregon Industries Employment Practices Steering Committee. He is pleased to have served his community as a past Board President of the Job Growers tri-county workforce investment board.

Monday, May 16 — 1:35 pm – 2:35 pm

3B – Hide the Goat – Strategies to stay positive when negativity surrounds you

Steve Gilliland Photo

Steve Gilliland

Member of the Speaker Hall of Fame, Master storyteller and brilliant comedian

Our fast-paced and stress-filled schedules open the gate to allow people and circumstances every opportunity to “get our goat.” Hide Your Goat puts into perspective how your daily life intersects with people of diverse backgrounds, opinions and personalities. In this eye-opening session, Steve Gilliland shows how to avoid being robbed of the opportunity to perform at peak performance because of negativity.

  • How to head off conflict when negativity runs rampant & how to improve your own outlook
  • How to deal with by-products of bad attitudes
  • How to assign the right value to every situation & not give people permission to ruin your day

Steve Gilliand, a member of the Speaker Hall of Fame, is one of the most in-demand and top-rated speakers in the world. Recognized as a master storyteller and brilliant comedian, he can be heard daily on SiriusXM Radio’s Laugh USA and Blue Collar Radio. Steve speaks to more than 250,000 people a year and influences the lives of millions through his keynote speeches, books, CDs and DVDs.

Steve Gilliland is a prolific, accomplished author, evidenced by four of his books—Detour, Enjoy The Ride, Hide Your Goat and Making a Difference—perennially making the publisher’s best seller list and his being named Author of the Year. He was also recognized by Who’s Who for Speakers and Business Professionals.

He built a multimillion-dollar company from the ground up on the same philosophy he expounds to his audiences: If you continually learn more about your company, your industry, your customer and yourself, you will always be a leader. You will be purpose-driven rather than process-driven, and you will make a difference.

Monday, May 16 — 1:35 pm – 2:35 pm

3C – Scheduling Optimization: Appointment Scheduling and No-Show Management

Elizabeth Woodcock, MBA, FACMPE, CPC Photo

Elizabeth Woodcock, MBA, FACMPE, CPC

Principal, Woodcock & Associates

Are your patients constantly complaining that they can’t get into see you? Is every day a desperate attempt simply to hold the wait times down to a “reasonable” amount of time? Do you just “squeeze in” patients with urgent needs? Is your OR volume going down because you can’t seem to manage your clinic? Does every day start late? Are you losing money because of no-shows? Learn new methods for scheduling appointments and managing your appointment no-shows. This is the session for you if you want to optimize your schedule and increase your profit margins.

Elizabeth Woodcock is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations for more than 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 200,000 physicians and managers. In addition to her popular email newsletters, she has authored 15 best-selling practice management books, and published dozens of articles in national healthcare management journals.

Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania. A mother of three children, she is an avid scuba diver, and a Crossfit fanatic.

Monday, May 16 — 1:35 pm – 2:35 pm

3D – A Practice Administrator’s Perspective to Developing a Responsive Practice Compliance Program

 Presented by: The Doctors Company
Jeffrey Cousins

Jeffrey Cousins

Vice President of Sales, Medical Advantage Group

Medical practices are faced with a myriad of compliance requirements from both federal and state government and health plans. The level of complexity regarding compliance requirements will continue to increase as providers transform practices and shift to value-based contracts. Practices without a diligent compliance program are at extreme risk for penalties and or criminal liability which may threaten practice business operations. Developing a comprehensive compliance program for your practice may be a daunting task if you do not know where to access available resources. This presentation will summarize key federal requirements, define key elements of an effective compliance program and rationale for development, and outline available resources and tools for practice administrators. It is no longer a question of whether or not a practice will be audited by a third party, but when. This presentation will also describe the role of implementing and sustaining compliance in the practice, and offer strategies and best practices.

Jeff Cousins is a senior executive with more than 30 years of sales and management experience, and he serves as the vice president of sales for Medical Advantage Group. Utilizing his extensive experience in strategic planning, business development, medical service management, networking and technology, Mr. Cousins helps guide the strategic growth and development of Medical Advantage Group services across the provider network. Mr. Cousins has a solid understanding of practice operations having managed the successful implementation of more than 700 EHRs ensuring the systems and work flow processes support practice compliance programs and are fully integrated in the business. He also has managed a team of practice administrators responsible for developing and maintaining stringent compliance procedures. He brings Medical Advantage Group clients extensive experience in technology compliance standards, OSHA, HIPAA risk assessments and financial compliance.

A visionary leader skilled in identifying and providing targeted management solutions, he has helped developed and owned a variety of medical and technology consulting companies. He was the founder and owner of the Kraft Business Group and its entities Kraft Business Systems (KBS), Health Care Management (HCM) and Kraft Leasing and Investment.

As president of HCM, a cutting-edge medical and technology consulting firm, he oversaw the company’s development in improving medical practice efficiency and cost savings through outsourcing practice management, medical billing and technology services. While at KBS, he helped cultivate the company as a provider of a comprehensive range of integrated technology solutions and services, imaging equipment, print management cost control services, business continuity and disaster recovery solutions.

Mr. Cousins is a graduate of Cornerstone University, where he earned a bachelor’s degree in Business Administration.


Breakout Sessions 4A - D

Monday, May 16 — 3:20 pm – 4:50 pm

Monday, May 16 — 3:20 pm – 4:50 am

4A – Identify Your Practice Potential “Managing the Missed Opportunities”

 Presented by: Moss Adams, LLP
Lori Laubach, CHC | Partner Photo

Lori Laubach, CHC | Partner

Moss Adams, LLP

With an endless number of variables, leading your organization to a targeted net income can be hard work. This presentation will focus on roles that each staff member plays in the effort to reach your goals. This workflow management-focused presentation will address innovative approaches to creating successful outcomes.

Lori Laubach has been dedicated to health care consulting and public accounting since 1991. She has participated in consulting engagements for the private sector and not-for-profit organizations. These include overall responsibilities as project manager for regulatory compliance monitoring of integrated hospitals, multi-specialty clinics, single specialty clinics, mental health and community health centers, forensic reviews, operational and revenue bench marking projects, revenue cycle assessments, operational reviews and risk assessment of physician groups and integrated systems.

Monday, May 16 — 3:20 pm – 4:50 pm

4B – 2016 legislative session and beyond… What happened in Washington State that can impact your practice and what’s next?

Kathryn Kolan, JD Photo

Kathryn Kolan, JD

Washington State Medical Association’s (WSMA)
Director of Legislative and Regulatory Affairs

Katie Kolan, Director of Legislative, Regulatory Affairs for the Washington State Medical Association, will provide an update on policies and provisions that will impact your practice such as legislation addressing administrative burdens, standardizing credentialing turn-around time, balance billing, and more! She will also provide an update on certain regulatory activities such as prior authorization, and what to look out for in the 2016 elections!

Katie Kolan, is the Washington State Medical Association’s(WSMA) Director of Legislative and Regulatory Affairs. Katie’s primary responsibility is advancing the association’s legislative and regulatory agenda. In addition to those responsibilities, Katie assists with legal and policy analysis and research on a wide variety of health law and policy issues impacting physicians, physician assistants and the delivery of and access to care. Prior to joining the WSMA, she focused on legislative, regulatory and policy issues for a Washington State agency. She has worked in other capacities in the heath care arena. Ms. Kolan was admitted to the Washington State Bar in 2010.

Monday, May 16 — 3:20 pm – 4:50 pm

4C – Maximizing Patient Collections

Elizabeth Woodcock, MBA, FACMPE, CPC Photo

Elizabeth Woodcock, MBA, FACMPE, CPC

Principal, Woodcock & Associates

In the era of consumer-driven health care, more financial responsibility is in the hands of the patient -- and it’s up to you to collect from them. Industry research reveals that more than 80 percent of self-pay bills are never collected, and more than 50 percent of patient responsibility after insurance ends up as bad debt as well. Come to this breakout session to avoid bad debt sinking your practice into real debt. Learn everything your practice needs to know to maximize your patient collections performance. Discover how pre-visit processes can improve collections and how to structure them, how to improve time of service collections and eliminate billing altogether, tips for improving patient collections after the service is complete, and advice for holding your collection agency accountable.

Discover new ways to collect what patients owe – from writing collections letters that get results to improving the effectiveness of your patient statements. You’ll come away from this breakout session armed with Elizabeth’s array of tools you can use to improve patient collections-- and boost your practice’s bottom line.

Elizabeth Woodcock is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations for more than 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 200,000 physicians and managers. In addition to her popular email newsletters, she has authored 15 best-selling practice management books, and published dozens of articles in national healthcare management journals.

Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania. A mother of three children, she is an avid scuba diver, and a Crossfit fanatic.

Monday, May 16 — 3:20 pm – 4:50 pm

4D – Oregon Legislative Update

Courtni Dresser

Courtni Dresser

OMA Director of Government Relations

This presentation will provide an overview of current legislative issues in the state of Oregon, as well as the services provided to Oregonians and how the medical community can become involved in education and outreach.

Courtni Dresser has been with the Oregon Medical Association for the past seven years. As Director of Government Relations, she works on a variety of issues including federal and state legislative policy, workers compensation policy, rural and workforce issues. Courtni also oversees the Oregon Medical Political Action Committee.

Courtni has 20 years of Oregon political experience including work on federal, state and local political campaigns. She worked her first state legislative session in 2001 as an aide to a state senator.

Prior to joining the OMA, Courtni worked on public policy for the American Cancer Society in Oregon.

Courtni was born and raised in Tigard, Oregon and is a graduate of Carroll College in Helena, Montana.


Breakout Sessions 5A - D

Tuesday, May 17 — 9:15 am – 10:15 am

Tuesday, May 17 — 9:15 am – 10:15 am

5A – Ally or Adversary? The 3 secrets to cultivating successful professional relationships

Kelly Wyngarden Photo

Kelly Wyngarden

Senior Vice President, SkyeTeam, a global leadership development and human resources consulting firm

”Difficult to manage relationships sabotage more business than anything else.” - John Kotter, Harvard Business School.

Cultivating Winning Relationships™ focuses on the ‘how’ of successful businesses, clarifying the rules of engagement across teams. In organizations where toxic behaviors are ignored, invariably inefficiencies abound, productivity and customer satisfaction decline and costs go up. Relationships matter.

The corporate world is likely the biggest team sport we will play, however, few of us have a mindset that values mutual success over individual success. As a result, especially in turbulent times, where emotions are raised, opinions differ and stakes are high, those who have not spent the time to cultivate winning relationships may find results deteriorate just when outstanding team performance is required.

Kelly Coyle Wyngarden, Senior Vice President with SkyeTeam, a global leadership development and human resources consulting firm dedicated to building successful organizations by focusing on how business gets done. Kelly has been providing customized organizational development services to organizations for the past 20 years. She works closely with leaders and organizations to strengthen their internal capacity, navigate complex relationships, and manage change. Kelly has a strong collaborative approach and facilitation style building strong relationships while maintaining a focus on results and impact.

She designs and facilitates comprehensive, integrated leadership academies within organizations increasing the level of excellence and performance for the individual leader and the organization as a whole. She was a senior facilitator in Mountain States Employers Council’s Executive Leadership Program and Co-lead the Organizational Development Certificate program for over six years. Kelly facilitates cultural assessment, integration and transformation using the Denison Culture Assessment and a wide variety of additional techniques. She is a skilled facilitator of meetings, team-buildings, group level assessments / interventions and new manager transition meetings as well as designed and delivered over 1600 training courses on a wide variety of content areas.

Tuesday, May 17 — 9:15 am – 10:15 am

5B – Top Marketing Trends to Implement in 2016

Jamie Verkamp Photo

Jamie Verkamp

EMERGE, Chief Speaking Officer

The New Year is upon us. And like most industries, change is ever abundant in the healthcare landscape. As our industry continues to evolve, so do the needs of our consumers–our patients–and also the ways that they communicate, get news and share information. In this session, we’ll discuss some of the trends to take notice of in 2016. Jamie will share how they affect the ways you engage with your current patients and also how these trends will affect your marketing efforts in the upcoming year.

Jamie Verkamp's passion for people has helped her to energize nearly 40,000 audience members and become a nationally recognized thought leader in the healthcare industry as a speaker, trainer and consultant. Her background in marketing and consumer behavior pairs well with her career-long involvement in the healthcare industry, as she’s able to educate healthcare leaders to better understand patient behaviors, what they desire from their patient experience and what shapes their perceptions. As a sought after speak-er and trainer, Jamie shares her knowledge with audiences at more than 50 events each year speaking on topics related to patient experience excellence, new marketing initiatives and healthcare social media. Her expertise has also been featured in multiple industry publications including MGMA Connexion, Medical Practice Digest and the American Medical Association. Verkamp’s 2010 article for the Medical Group Man-agement Association (MGMA) Connexion, titled “The Real Value of Social Media in Healthcare” was awarded the Edward B. Stevens Article of the Year in 2011 by MGMA and the American College of Medical Practice Executives (ACMPE).

Tuesday, May 17 — 9:15 am – 10:15 am

5C – Employment interviewing: Making the most of team interviews

Patti Lind Photo

Patti Lind

Founding Partner of the Lind Consulting Group

It is a common practice for medical clinics to involve physicians and staff members with the interview process of potential new employees. These opportunities oftentimes serve as a simple “meet and greet” rather than an employment interview. This workshop will provide you with ideas and tools to take back to your clinic to improve everyone’s ability to gain greater insight into the applicant’s knowledge, experience and maturity through the use of competency based questions. The workshop will also provide cautions on questions which should be avoided.

Patti Lind is a founding partner of the Lind Consulting Group, a long-time faculty member at Marylhurst University and author of Communication At Work. Working as an independent consultant, she has spent the past thirty years addressing communication and leadership issues within the health care industry and the unique challenges faced by its workforce. A typical week for Patti includes working with medical teams to overcome their debilitating conflicts, conducting workshops, speaking at conferences, and coaching leaders and individuals whose communication skills are causing suffering to themselves or others. Patti holds degrees in Communication from Boise State University and The Ohio State University.

Tuesday, May 17 — 9:15 am – 10:15 am

5D – Excel Part 1: Payer Contracting Made Easier: Excel Tips and Tricks for Practice Managers

Nate Moore, CPA, MBA, FACMPE

Nate Moore, CPA, MBA, FACMPE

Vice President of Sales Medical Advantage Group

Payer contracting can be a time-intensive, frustrating process, and that’s just getting data to talk to the payers about. This session will provide Excel shortcuts and techniques to organize, compare and strategize with sample contracting data. We’ll focus on time saving techniques like VLOOKUP that make it easier to compare reimbursement by payer across time periods. Watch for ways to model contract changes to see the effects of potential rate changes and ideas on how to approach value based reimbursement with data. This presentation will be a live demonstration using Excel 2016 for the PC.

Note: Participants are invited to bring laptops with Excel 2013, 2010, or 2007 to follow along with sample practice data used during the presentation. The class will assume an intermediate level of Excel experience.

Nate Moore, CPA, MBA, FACMPE speaks, consults, records, and writes about Microsoft Excel and data mining in medical practices throughout the country. His first book, Better Data, Better Decisions: Using Business Intelligence in the Medical Practice, was published by MGMA in 2013. Nate’s presentations consistently receive top marks as powerful, entertaining tools that can be used in the clinic immediately. Nate’s consulting focuses on using SQL Server to mine and leverage medical practice data into actionable knowledge.

Nate creates a series of powerful Excel Videos at mooresolutionsinc.com demonstrating how to use Excel in a medical practice. Excel Videos have been viewed thousands and thousands of times by practice managers across America. Nate also moderates the Excel Users MGMA Community, the online resource for practice administrators to collaborate about Excel.


Breakout Sessions 6A - D

Tuesday, May 17 — 11:20 am – 12:20 pm

Tuesday, May 17 — 11:20 am – 12:20 pm

6A – Succession Planning – “It’s All About That Bench”

Kelly Wyngarden Photo

Kelly Wyngarden

Senior Vice President, SkyeTeam, a global leadership development and human resources consulting firm

It’s all about that bench, about that bench, get planning! If life were as simple as a pop song, we wouldn’t have to worry about things like bench strength, successors, and business continuity. Understanding the bench strength of your team to ensure business continuity must be a focal point for all managers. This is not simply a business imperative, or an HR responsibility. Effective succession planning is a leadership imperative.

Think of the A-players on your team. What happens if one of them (or more) come in tomorrow and tells you, “I’m really sorry, but I’ve been given this fantastic opportunity, and I just have to take it. My last day will be two weeks from Friday.” Gulp. Now what? We can’t keep everyone. We don’t want to keep everyone.

As the boomer generation begins to exit the workforce, tribal knowledge and long-term customer relationships will exit your business. The war for talent is a real thing…and, it’s really heating up. Right now.

What’s your plan to retain the knowledge and prepare the next generation of leaders and managers to step up? Having a “people plan”, and ensuring that it aligns with your strategic plan is critical and will give your organization the ability to adapt to changing markets and evolving customer needs.

People make it happen, and that’s why “It’s All About That Bench”.

Kelly Coyle Wyngarden, Senior Vice President with SkyeTeam, a global leadership development and human resources consulting firm dedicated to building successful organizations by focusing on how business gets done. Kelly has been providing customized organizational development services to organizations for the past 20 years. She works closely with leaders and organizations to strengthen their internal capacity, navigate complex relationships, and manage change. Kelly has a strong collaborative approach and facilitation style building strong relationships while maintaining a focus on results and impact.

She designs and facilitates comprehensive, integrated leadership academies within organizations increasing the level of excellence and performance for the individual leader and the organization as a whole. She was a senior facilitator in Mountain States Employers Council’s Executive Leadership Program and Co-lead the Organizational Development Certificate program for over six years. Kelly facilitates cultural assessment, integration and transformation using the Denison Culture Assessment and a wide variety of additional techniques. She is a skilled facilitator of meetings, team-buildings, group level assessments / interventions and new manager transition meetings as well as designed and delivered over 1600 training courses on a wide variety of content areas.

Tuesday, May 17 — 11:20 am – 12:20 pm

6B – The New Era of the Patient Experience; Utilizing Social Media, Digital Practice Tools and other Online Options to Educate and Engage Your Patients

Jamie Verkamp Photo

Jamie Verkamp

EMERGE, Chief Speaking Officer

The patient experience now extends beyond your phones and the four walls of your office; it includes how patients interact with you online as well–before, during and after office hours. Nearly 88% of patients turn to the Internet to assist with their provider decision-making, learn more about their health concerns, manage their health records and even talk with their providers. How is your practice leveraging these new tools like social media, patient portals and other digital platforms to provide a more comprehensive patient experience? During this interactive session, we’ll showcase several practices who are capitalizing on these new tools to not only grow their patient volumes and control their online reputations, but to engage with patients to provide them with important information and even resolutions to their health concerns. You’ll also learn how all of these digital tools can work together to educate patients on how to become more involved in their health care and how to drive patients to these valuable tools for engagement.

Jamie Verkamp's passion for people has helped her to energize nearly 40,000 audience members and become a nationally recognized thought leader in the healthcare industry as a speaker, trainer and consultant. Her background in marketing and consumer behavior pairs well with her career-long involvement in the healthcare industry, as she’s able to educate healthcare leaders to better understand patient behaviors, what they desire from their patient experience and what shapes their perceptions. As a sought after speak-er and trainer, Jamie shares her knowledge with audiences at more than 50 events each year speaking on topics related to patient experience excellence, new marketing initiatives and healthcare social media. Her expertise has also been featured in multiple industry publications including MGMA Connexion, Medical Practice Digest and the American Medical Association. Verkamp’s 2010 article for the Medical Group Man-agement Association (MGMA) Connexion, titled “The Real Value of Social Media in Healthcare” was awarded the Edward B. Stevens Article of the Year in 2011 by MGMA and the American College of Medical Practice Executives (ACMPE).

Tuesday, May 17 — 11:20 am – 12:20 pm

6C – The Power of Dialogue

Patti Lind Photo

Patti Lind

Founding Partner of the Lind Consulting Group

Increasingly we are losing the ability to successfully dialogue with one another. And yet, dialogue in the workplace is critical in decision-making, resolving conflicts and strengthening the leadership connection with staff. Without the ability to dialogue, we default into interrupting, over-talking, withholding critical background information or trying to prevail through argument or power. This workshop will help you develop your own dialogue skills and learn how to set conversations and meetings for successful dialogue, including techniques for what to do when dialogue breaks down.

Patti Lind is a founding partner of the Lind Consulting Group, a long-time faculty member at Marylhurst University and author of Communication At Work. Working as an independent consultant, she has spent the past thirty years addressing communication and leadership issues within the health care industry and the unique challenges faced by its workforce. A typical week for Patti includes working with medical teams to overcome their debilitating conflicts, conducting workshops, speaking at conferences, and coaching leaders and individuals whose communication skills are causing suffering to themselves or others. Patti holds degrees in Communication from Boise State University and The Ohio State University.

Tuesday, May 17 — 11:20 am – 12:20 pm

6D – Excel Part 2: Payer Contracting Made Easier: Excel Tips and Tricks for Practice Managers

Nate Moore, CPA, MBA, FACMPE

Nate Moore, CPA, MBA, FACMPE

Vice President of Sales Medical Advantage Group

Payer contracting can be a time-intensive, frustrating process, and that’s just getting data to talk to the payers about. This session will provide Excel shortcuts and techniques to organize, compare and strategize with sample contracting data. We’ll focus on time saving techniques like VLOOKUP that make it easier to compare reimbursement by payer across time periods. Watch for ways to model contract changes to see the effects of potential rate changes and ideas on how to approach value based reimbursement with data. This presentation will be a live demonstration using Excel 2016 for the PC.

Note: Participants are invited to bring laptops with Excel 2013, 2010, or 2007 to follow along with sample practice data used during the presentation. The class will assume an intermediate level of Excel experience.

Nate Moore, CPA, MBA, FACMPE speaks, consults, records, and writes about Microsoft Excel and data mining in medical practices throughout the country. His first book, Better Data, Better Decisions: Using Business Intelligence in the Medical Practice, was published by MGMA in 2013. Nate’s presentations consistently receive top marks as powerful, entertaining tools that can be used in the clinic immediately. Nate’s consulting focuses on using SQL Server to mine and leverage medical practice data into actionable knowledge.

Nate creates a series of powerful Excel Videos at mooresolutionsinc.com demonstrating how to use Excel in a medical practice. Excel Videos have been viewed thousands and thousands of times by practice managers across America. Nate also moderates the Excel Users MGMA Community, the online resource for practice administrators to collaborate about Excel.